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We help veterans from the Simpson Barracks in Watsonia, HMAS Cerberus on the Mornington Peninsula and across Melbourne's western and northern suburbs. From lodgement to determination, we manage every interaction with DVA. Don’t go through the process alone — fill out the form to get started with a free consult.
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We assist current and former Victorian veterans with DVA claims from start to finish. Our consultations and services are all provided online at your convenience so there is no need to visit an office.
Whether you're in the Melbourne CBD, Watsonia, Frankston, Geelong, or regional Victoria, we offer virtual consultations so you can access expert support without travelling. All surrounding areas within metropolitan Melbourne and beyond are covered.
After years of supporting Victorian veterans, we know which providers deliver the quality assessments DVA requires. We connect you with practitioners who understand service-related conditions and produce thorough, accurate reports.
Our established relationships with providers in Victoria help ensure timely appointment scheduling with those familiar with Defence personnel. This saves you time and ensures your claim is properly prepared in line with DVA regulations from the very start.
You won't spend hours chasing updates or trying to decipher confusing emails. Our team manages every interaction with DVA, keeping you informed without the frustration.
From gathering your service records to submitting permanent impairment assessments, we manage the entire process. You'll have a point of contact who understands your claim inside and out.
We’ve assisted thousands of veterans through the DVA claims process, providing them with informed, structured support and care.
Our team includes many ex-DVA staff who understand the system totally, giving us unique insights into how claims are assessed and what evidence DVA requires.
No upfront payment is required to get started. We explain our fee structure clearly during your initial consultation, so you understand costs before deciding to proceed.
We help you submit a well-prepared claim with complete documentation, reducing avoidable follow-ups and delays during the DVA process.
We manage every aspect of your claim, gathering evidence, coordinating with local medical providers, arranging appointments, and handling all DVA communication.
One of our core commitments is clear, regular communication so you always know what’s next, and that your case is being looked after every step of the way.
Common DVA FAQs
Have other questions?
Contact us so we can help.
Yes. We coordinate assessments with qualified providers across Victoria, from the Melbourne and surrounding suburbs to regional cities and towns. You don't need to travel to the CBD for appointments if providers in your area are more convenient.
Yes. We help Brisbane veterans with DVA appeals and reviews. If your claim was declined due to insufficient evidence or procedural issues, we can review the decision with you, gather any additional required documentation, and guide you through the review process in line with DVA requirements. The appeals process has strict timeframes, so contact us as soon as possible after receiving a rejection.
Yes, we support veterans across all Melbourne metro areas and surrounding regions. Whether you're near Simpson Barracks in Watsonia, HMAS Cerberus on the Mornington Peninsula, or anywhere in greater Melbourne, we provide the same expert service through virtual consultations and local provider coordination.
No. We conduct all consultations virtually, which works particularly well for Melbourne and Victorian veterans. You'll receive the same expert support whether you're in the CBD, Melbourne's suburbs, or regional Victoria, without taking time away from work or family.
Current DVA data shows initial liability claims can take around 12 months to process, and permanent impairment claims can take an additional 12 months or more, particularly where further information or clarification is needed. Our role is to help you lodge a complete, well-documented claim that meets DVA requirements from the outset. This may help reduce avoidable back-and-forth and support a smoother claims process. We also stay in contact with DVA on your behalf and respond promptly to any requests for information.
We offer a free initial consultation so you can understand whether our services are right for you. If you decide to proceed, we’ll provide a written costs agreement that clearly explains how our professional fees are calculated and when they are payable. We go through this with you in plain language before any work begins, so you can make an informed decision about engaging our services.
Veterans First Consulting is an independent professional advocacy service. We are not part of, or affiliated with, the Department of Veterans' Affairs. We are a private company that helps veterans through the DVA claims process. For direct DVA enquiries, please visit dva.gov.au
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Get expert help through the entire claim process and secure the entitlements you deserve. We’ve already supported close to 10,000 veterans across the country.
With zero upfront fees, you only pay for successful claims.
