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We help Canberra service members transitioning from Russell Offices, ADFA and Defence headquarters roles navigate DVA claims and civilian life with specialised guidance.
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We assist current and former Canberra veterans with DVA claims from start to finish. Our consultations and services are all provided online at your convenience so there is no need to visit an office.
We support veterans throughout the ACT, Queanbeyan and surrounding NSW regions, including Bungendore (near HQJOC). Whether you're based at Russell, posted at Duntroon or have transitioned to a public service role, our virtual service fits your schedule.
After years of supporting Canberra's Defence community, we know which local providers produce thorough, accurate assessments that meet DVA requirements. We work with reliable medical providers across Canberra, Deakin, Phillip, Belconnen, Tuggeranong and Gungahlin to progress your claim.
Our established relationships with providers near Russell Offices, ADFA, and Campbell Park help ensure timely appointment scheduling with those familiar with Defence personnel. This saves you time and ensures your claim is properly prepared in line with DVA regulations from the very start.
Working from Canberra means you understand the complexity of Defence structures better than most. We take that same systematic approach to your DVA claim, managing all correspondence and follow-ups so you can focus on your transition or current role.
From initial liability through to permanent impairment and any necessary appeals, we manage every stage. With significant VETS Act changes on the horizon and a substantial DVA claims backlog, having experienced support can help ensure your claim is complete and properly managed throughout the process.
We’ve assisted thousands of veterans through the DVA claims process, providing them with informed, structured support and care.
Our team includes many ex-DVA staff who understand the system inside out, giving us unique insights into how claims are assessed and what evidence DVA requires.
No upfront payment is required to get started. We explain our fee structure clearly during your initial consultation, so you understand costs before deciding to proceed.
We help you submit a well-prepared claim with complete documentation, reducing avoidable follow-ups and delays during the DVA process.
We manage every aspect of your claim, gathering evidence, coordinating with local medical providers, arranging appointments, and handling all DVA communication.
One of our core commitments is clear, regular communication so you always know what’s next, and that your case is being looked after every step of the way.
Common DVA FAQs
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Yes. We coordinate assessments with qualified providers across all Canberra regions, from Belconnen to Tuggeranong and all surrounding areas. You don't need to travel to the CBD for appointments if providers in your area are more convenient.
No. We conduct all consultations virtually, which works particularly well for Canberra veterans. You'll receive the same expert support whether you're in the CBD, northern or southern suburbs of the ACT, or surrounding regions of NSW, without taking time away from work or family.
No. We coordinate all assessments with trusted providers throughout Canberra and the surrounding ACT regions. Whether you're near ADFA in Campbell, working at Russell Offices or live in outer suburbs like Gungahlin or Tuggeranong, we arrange convenient local appointments.
From 1 July 2026, all new claims will be processed under an improved MRCA system as VEA and DRCA close to new claims. If you submit before then, your claim will be processed under current legislation. Claims already lodged will continue under existing rules. We help you understand how timing may affect your claim and ensure your documentation is complete before the changeover.
From 1 July 2026, all new claims will be processed under an improved MRCA system as VEA and DRCA close to new claims. If you submit before then, your claim will be processed under current legislation. Claims already lodged will continue under existing rules. We help you understand how timing may affect your claim and ensure your documentation is complete before the changeover.
We don’t charge any upfront fees for our services. Before you decide to proceed, we clearly explain our fee structure so you understand how costs are calculated and when they may apply. Our work is funded only by the professional fees you agree to with us. We don’t accept commissions or referral payments from third parties, and our focus is on providing independent advocacy to help you understand and pursue your DVA entitlements.
Current DVA data shows initial liability claims can take around 12 months to process, and permanent impairment claims can take an additional 12 months or more, particularly where further information or clarification is needed. Our role is to help you lodge a complete, well-documented claim that meets DVA requirements from the outset. This may help reduce avoidable back-and-forth and support a smoother claims process. We also stay in contact with DVA on your behalf and respond promptly to any requests for information.
Yes. Many Canberra veterans transitioning from Russell Offices, Campbell Park, or intelligence roles wait to claim, but you can lodge while still serving or after discharge. Service-related conditions don't disappear when you change careers. We work with veterans throughout their transition, understanding the unique pressures of Defence headquarters roles.
Veterans First Consulting is an independent professional advocacy service. We are not part of, or affiliated with, the Department of Veterans' Affairs. We are a private company that helps veterans through the DVA claims process. For direct DVA enquiries, please visit dva.gov.au
DVA recently issued compliance notices to several medical companies and sanctioned some providers over quality concerns. Some Canberra veterans have had to redo assessments, causing delays and uncertainty. We only work with reputable local providers whose reports meet DVA standards, protecting you from these complications.
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Get expert help through the entire claim process and secure the entitlements you deserve. We’ve already supported close to 10,000 veterans across the country.
With zero upfront fees, you only pay for successful claims.
