DVA Claims Townsville: Expert Support for Serving & Transitioning Members

Professional guidance for Australia's largest garrison city. We help current and former ADF personnel at Lavarack Barracks secure fair compensation.

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7,000+

Veterans Helped

$800M+

Secured in Payouts

550+

5-Star Reviews

24hr

Callback Time

DVA Claims Support for Townsville Veterans

We assist current and former Townsville veterans with DVA claims from start to finish. Our consultations and services are all provided online at your convenience so there is no need to visit an office.

  • Permanent Impairment Claims


    ✓ Complex MRCA assessment support

    ✓ Accurate impairment point calculation

    ✓ Maximum compensation guidance

    ✓ Medical evidence coordination

  • Initial Liability Claims


    ✓ Service connection establishment

    ✓ Evidence gathering and submission

    ✓ Statement of principles application

    ✓ Complete claims management

  • Gold & White Card Applications


    ✓ Eligibility assessment

    ✓ 60-point threshold navigation

    ✓ Healthcare access coordination

    ✓ SRDP pathway guidance

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Hear from Our Veterans

  • "Veterans First Consulting worked with me for over a year on my DVA claims. Throughout the process, their professionalism and support were outstanding. Their advice was always well-informed, and their response times were quick. I couldn’t have navigated this without them."

    ★★★★★

    Alex Loeken

  • "The team at Veterans First Consulting made the process so easy. From handling paperwork to booking necessary appointments, they took care of everything so I wouldn’t have to worry. Their respect and professionalism were second to none."

    ★★★★★

    Filipe

  • "I was referred by a close mate, and it was the best decision I made. Veterans First Consulting took full responsibility for my claims and made everything seamless. The team exceeded my expectations in every way."

    ★★★★★

    Brody Solomon

  • "Veterans First really do put you first. I want to thank Keven, Tom, and the rest of the team for their dedication and care throughout my claims. Their expertise and guidance made all the difference."

    ★★★★★

    Ryan Connaughton

  • "Tom, Kevin, and Robin provided exceptional support. Their communication was clear, and they genuinely cared about my health and well-being. I always felt informed and supported throughout the process."

    ★★★★★

    Chop Stix

  • "I had tried navigating the DVA process on my own and got nowhere. Veterans First Consulting changed everything for me. Their professionalism, knowledge, and dedication helped me achieve the outcome I deserved."

    ★★★★★

    Josh Wolfenden

“Having been in your position, using unreliable advocacy, I know how hopeless and alone you feel. Let us support and guide you through the legislation. We work for you.”
— Kevin Chapman, Veteran & Founder

How We Support Townsville Veterans

  • We Handle All DVA Communication on Your Behalf

    While you're managing postings, deployments, or transitions, we handle the claims process in its entirety. You stay focused on what matters while we coordinate with DVA delegates and track your claim through to determination.

  • Our Team Coordinates With Local Medical Providers for Assessments

    We've built strong relationships with Townsville medical providers who understand DVA requirements. From Lavarack Barracks to Hyde Park, Belgian Gardens to Annandale, we connect you with doctors and specialists experienced in defence-related assessments across the greater Townsville area.

  • Virtual Consultations Available for All Townsville and Surrounding Areas

    Whether you're stationed at Lavarack, living in the Northern Beaches, or based in surrounding communities like Ayr, Ingham, Charters Towers, or Magnetic Island, our virtual consultations bring expert DVA guidance to you across North Queensland.

  • We Know Which Local Providers Work Best With DVA Claims

    After years of working with Townsville's defence community, we understand the medical landscape in Australia's garrison city. We know which providers deliver timely assessments and thorough documentation that support strong claims.

  • Complete Claims Management From Lodgement to Determination

    From your first consultation to your final determination, we manage every step. We handle evidence gathering, medical coordination, DVA correspondence and appeals if needed, delivering complete support throughout the process.

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Why Townsville Veterans Choose Us

  • Professional Expertise

    Unlike free ESO services, we provide dedicated professional advocacy with former DVA delegates who understand the system inside and out.

  • Former DVA Staff

    Our team includes staff who previously worked for DVA, giving us unique insights into claim assessment and approval processes.

  • $800+ Million Secured

    We've helped Australian veterans secure over $800 million in compensation, demonstrating our proven track record of success.

  • Faster Processing

    Our expertly prepared claims with complete documentation typically process faster than DIY claims, getting you compensation sooner.

  • No Upfront Fees

    We only get paid when you do. Zero upfront costs mean there's no financial risk to starting your claim with us.

  • Complete Coordination

    We manage every aspect of your claim, coordinating with medical providers, gathering evidence and handling all DVA communication.

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Common Questions From Townsville Veterans

  • Yes. Many current serving members at Lavarack start their claims before discharge. We work with soldiers, officers, and personnel across the 3rd and 11th Brigades and other units. Starting your claim early can reduce delays after you transition, and we handle everything discreetly while you're still in uniform.

  • Absolutely. We support veterans across North Queensland, including Ayr, Ingham, Charters Towers, Magnetic Island, and the broader region. Our virtual consultations mean you get the same expert guidance regardless of where you're located in North Queensland - no need to travel to Townsville.

  • Your posting history doesn't affect claim eligibility, but it can complicate evidence gathering. We track your service across different locations and units, coordinating with medical providers from your various postings. If you've moved between bases during your service, we ensure all relevant medical records and incident reports are captured.

  • Veterans First Consulting is an independent professional advocacy service. We are not part of, or affiliated with, the Department of Veterans' Affairs. We are a private company that helps veterans through the DVA claims process. For direct DVA enquiries, please visit dva.gov.au

  • Processing times typically range from 6 to 24 months, depending on your claim type and complexity. Permanent impairment claims requiring assessments take longer than straightforward initial liability claims. While we can't change DVA's timeline, we help you lodge your claim correctly the first time, reducing delays caused by incomplete evidence or errors.

  • We operate on a no-win, no-fee basis for permanent impairment claims. You pay nothing upfront, and our fee only applies if your claim succeeds. For initial liability claims, we charge a small establishment fee. We're transparent about costs from your first consultation; no hidden fees or surprises later.

  • We coordinate assessments at locations convenient to you. Many medical providers work throughout Townsville, from the CBD to suburbs near Lavarack, such as Murray, Bohle, and Kelso. We match you with providers based on your location and schedule, reducing travel time during the assessment phase.

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Hear From Over 550+ 5-Star Google Reviews

  • Annabelle R taking a photo with a DSLR camera

    Can’t thank Veterans First Consulting enough for all the support and connecting all the dots for me. They took a lot of the burden off me from start to finish, processed everything timely and explained every process that needed to happen (and I had a lot of questions..). I have recommended their service to every close friend of mine who have acquired service related injuries and they too have been very impressed with the service. Thanks for all you do.

    ★★★★★

    Annabelle Reidy

  • Mark Smith Mugshot

    Veterans First Consulting did an amazing job and I am very happy with the result. They always kept m informed of how my claim progressed and they were highly organised. I have recommended them to other friends who have had similar injuries and time in service as myself and my own siblings who both serve, I highly recommend them, particularly if you DVA claim has stalled in the past, they get it back on track for you.

    ★★★★★

    Mark Smith

  • Highly recommend Veterans First Consulting for anyone going through the DVA process. They make the deliberately convoluted process so easy and are there to assist you every step of the way. Their expert knowledge and handlings gets you the results that you deserve without the stress. Thank you.

    ★★★★★

    Claire Elizabeth

  • I would like to take this opportunity to sincerely thank the team at Veterans First for the incredible support you’ve provided throughout my claims process. Not only have the team achieved a life-changing result for me, but also for my wife and our two young boys. You turned what I initially viewed as a daunting challenge into a smooth and manageable journey. I am truly grateful for all your hard work and dedication in representing me this year. I cannot recommend your services highly enough to other veterans seeking assistance.

    ★★★★★

    Benjamin Heron

Get Expert Support From Townsville's Trusted DVA Claims Specialists

Don’t go through the DVA claims process alone — our experts ensure you receive the financial support you deserve.

We’ve already helped over 7,000 veterans secure their rightful entitlements, with over $800M paid out in compensation.

With zero upfront fees, you only pay for successful claims.

Fill out the form to get started.