Permanent Impairment Claims: Get Support With Your DVA Claim

We've helped over 7,000 veterans secure their rightful entitlements under MRCA, with over $800M paid out in Permanent Impairment claims. Get expert, stress-free support today.

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Hear from Our Veterans

  • "Veterans First Consulting worked with me for over a year on my DVA claims. Throughout the process, their professionalism and support were outstanding. Their advice was always well-informed, and their response times were quick. I couldn’t have navigated this without them."

    ★★★★★

    Alex Loeken

  • "The team at Veterans First Consulting made the process so easy. From handling paperwork to booking necessary appointments, they took care of everything so I wouldn’t have to worry. Their respect and professionalism were second to none."

    ★★★★★

    Filipe

  • "I was referred by a close mate, and it was the best decision I made. Veterans First Consulting took full responsibility for my claims and made everything seamless. The team exceeded my expectations in every way."

    ★★★★★

    Brody Solomon

  • "Veterans First really do put you first. I want to thank Keven, Tom, and the rest of the team for their dedication and care throughout my claims. Their expertise and guidance made all the difference."

    ★★★★★

    Ryan Connaughton

  • "Tom, Kevin, and Robin provided exceptional support. Their communication was clear, and they genuinely cared about my health and well-being. I always felt informed and supported throughout the process."

    ★★★★★

    Chop Stix

  • "I had tried navigating the DVA process on my own and got nowhere. Veterans First Consulting changed everything for me. Their professionalism, knowledge, and dedication helped me achieve the outcome I deserved."

    ★★★★★

    Josh Wolfenden

Why Choose Us for DVA Permanent Impairment Claims?

  • Expert Guidance Through the DVA Process

    The DVA system can be confusing and overwhelming, especially when you're dealing with multiple conditions and complex legislation. Our team specialises in DVA permanent impairment claims and knows exactly what DVA is looking for in terms of evidence, forms and medical reports. We guide you step by step, explain everything in plain English, and handle the back-and-forth with DVA so you're not left guessing what to do next.

  • Proven Success with PI Claims

    Permanent impairment claims are at the core of what we do. We've helped thousands of veterans secure fair outcomes by building strong, well-documented PI claims that reflect the real impact of their service-related conditions. While no outcome can ever be guaranteed, our experience, systems and attention to detail give your claim the best chance of success within the DVA framework.

  • Personalised Support Tailored to Your Needs

    Every veteran's story is different, and your claim should reflect that. We take the time to understand your service history, your medical conditions and how they affect your daily life, work and relationships. From there, we tailor our approach to your needs, whether that's helping you prepare for medical assessments, organising telehealth where possible, or simply keeping you updated so you feel supported and in control throughout the entire process.

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“Having been in your position, using unreliable advocacy, I know how hopeless and alone you feel. Let us support and guide you through the legislation. We work for you.”
— Kevin Chapman, Veteran & Founder

How It Works

  • 1. Initial Assessment

    We begin by evaluating your eligibility for a permanent impairment claim under the DVA. Our experts review your medical records and service history to ensure you meet the MRCA criteria, setting the foundation for a successful claim.

  • 2. Comprehensive Claim Preparation

    Our team gathers all necessary documentation and completes the required forms accurately. We handle every detail, from assessing your impairment points to preparing your application, reducing the risk of delays or rejections.

  • 3. Secure Your Compensation

    Once your claim is submitted, we liaise with the DVA on your behalf, advocating for the compensation you deserve. You can focus on your recovery while we work diligently to secure your financial support and improve your lifestyle.

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Frequently Asked Questions

  • The Military Rehabilitation and Compensation Act (MRCA) governs compensation for injuries or diseases caused by service in the ADF. Suppose you have sustained an injury or suffer from a disease related to your military service. In that case, MRCA is the legislation that underpins your DVA permanent impairment claim, as well as other entitlements such as treatment and rehabilitation. Learn more about MRCA entitlements in our Understanding MRCA Permanent Impairment Compensation guide.

  • Yes. If you have a dependant, such as a spouse or child, you may be entitled to an additional payment as part of your DVA compensation. The amount will depend on your impairment rating, lifestyle impact and whether you receive economic or non-economic loss compensation. Learn more about support for dependants in our DVA 80 Points Child Payment guide.

  • Yes. If a service-related injury or condition worsens over time, you can usually seek a reassessment of your permanent impairment compensation. This allows DVA to update your impairment and lifestyle ratings, so your compensation better reflects your current situation. Learn more about reassessments and impairment ratings in our DVA Impairment Points Table guide.

  • Yes. Some veterans prefer a lump sum, which provides a one-off payment, while others choose fortnightly payments for ongoing income. The right option depends on factors like your overall compensation amount, other income, and long-term financial needs. We talk you through the pros and cons, so your DVA permanent impairment claim aligns with your goals. Find out more about payment options in our DVA Payout Figures guide.

  • Under MRCA, permanent impairment compensation is calculated using an impairment rating system and lifestyle factors. Higher impairment and lifestyle points generally lead to higher compensation. Depending on your circumstances, you may be able to choose between a lump sum, fortnightly payments, or a combination when your DVA permanent impairment claim is approved. Find out more about how these calculations work in our DVA PI Payout Calculator guide.

  • Veterans who are classified as severely impaired under MRCA may be entitled to higher levels of compensation. In some cases, this can include access to the Special Rate Disability Pension (SRDP) and eligibility for a DVA Gold Card for treatment. Whether you qualify depends on your impairment rating, lifestyle impact and work capacity. Learn more about severe impairment and SRDP in our SRDP DVA Guide blog.

  • Eligibility for DVA payments depends on your service history, accepted conditions and how those conditions affect your life and ability to work. Checking the official criteria and getting advice on how MRCA applies to you is the best way to understand what you may be entitled to. Find out more about eligibility and entitlements in our What Can I Claim From the DVA? guide.

  • If your claim is rejected or you're unhappy with the level of compensation awarded, you can usually request a review or lodge an appeal. Having a well-prepared case, clear medical evidence and strong submissions can make a significant difference to the outcome. Learn more about how to challenge a DVA decision in our DVA Appeals Guide and How to Make a DVA Claim guide.

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Hear From Over 500+ 5-Star Google Reviews

  • Annabelle R taking a photo with a DSLR camera

    Can’t thank Veterans First Consulting enough for all the support and connecting all the dots for me. They took a lot of the burden off me from start to finish, processed everything timely and explained every process that needed to happen (and I had a lot of questions..). I have recommended their service to every close friend of mine who have acquired service related injuries and they too have been very impressed with the service. Thanks for all you do.

    ★★★★★

    Annabelle Reidy

  • Mark Smith Mugshot

    Veterans First Consulting did an amazing job, and I am very happy with the result. They always kept me informed of how my claim progressed and they were highly organised. I have recommended them to other friends who have had similar injuries and time in service as myself and my own siblings who both serve, I highly recommend them, particularly if you DVA claim has stalled in the past, they get it back on track for you.

    ★★★★★

    Mark Smith

  • Highly recommend Veterans First Consulting for anyone going through the DVA process. They make the deliberately convoluted process so easy and are there to assist you every step of the way. Their expert knowledge and handlings gets you the results that you deserve without the stress. Thank you.

    ★★★★★

    Claire Elizabeth

  • I would like to take this opportunity to sincerely thank the team at Veterans First for the incredible support you’ve provided throughout my claims process. Not only have the team achieved a life-changing result for me, but also for my wife and our two young boys. You turned what I initially viewed as a daunting challenge into a smooth and manageable journey. I am truly grateful for all your hard work and dedication in representing me this year. I cannot recommend your services highly enough to other veterans seeking assistance.

    ★★★★★

    Benjamin Heron

Start Your Permanent Impairment Claim Today


Don’t go through the DVA claims process alone—our experts ensure you receive the financial support you deserve.

We’ve already helped over 7,000 veterans secure their rightful entitlements, with over $800M paid out in Permanent Impairment claims.

With zero upfront fees, you only pay for successful claims.

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