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We have supported thousands of veterans with MRCA claims and guided them through the DVA process. If a service-related condition is keeping you out of work, our team handles the claim on your behalf so you can focus on your health.
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Incapacity payment claims sit at a complex intersection of earnings assessments, rehabilitation obligations and MRCA legislation that most veterans don't deal with day to day.
A wrong calculation or missed step can delay your claim or create avoidable issues in the process. Our specialists understand the information DVA requires and manage the process carefully and thoroughly.
Delays, incorrect earnings assessments, and missed rehabilitation requirements are common reasons incapacity payment claims become more complex.
We’ve supported many veterans through these issues and understand the evidence and documentation DVA may request. While each matter depends on individual circumstances, we focus on preparing a clear and well-supported application.
Your work history, injury severity and rehabilitation status are unique. We take the time to understand your situation in full, explain your entitlements in plain English and keep you informed at every stage.
Whether you're still serving, recently separated or already in a rehabilitation program, we tailor our approach to fit your personal needs.
Every person that I had contact with through Veterans First was friendly, reliable and professional. I felt comfortable and well informed through out the whole process. They handle everything properly and I would highly recommend reaching out to them before starting your journey with DVA.
We help make the incapacity payment claim process clearer by reviewing your accepted conditions, work capacity, earnings records and rehabilitation details. From preparing the paperwork to liaising with DVA, we support each stage so you can focus on your health and recovery.
Hear from Hundreds of Incapacity Claim clients
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
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Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Common DVA FAQs
Have other questions?
Contact us so we can help.
The first step is establishing that your condition is accepted under MRCA through an initial liability claim, if you haven't done this already. From there, your treating doctor completes a DVA medical certificate confirming your incapacity, and we handle the rest. Learn more in our DVA Initial Liability guide.
If DVA rejects your claim or you disagree with the calculation, you can seek a review. For MRCA decisions, you generally have 12 months from the date you receive notice of the decision to apply in writing to the Veterans’ Review Board and explain why you disagree. Learn more about the appeals process in our DVA Appeals Guide.
Incapacity payments and permanent impairment compensation serve different purposes under MRCA and can sometimes run concurrently, depending on your circumstances. These benefits serve different purposes under MRCA, and how they interact depends on your individual circumstances. Learn more in our DVA Permanent Impairment guide.
A DVA medical certificate from your treating doctor is typically required to confirm your incapacity and expected duration. You'll also need evidence of your normal and current weekly earnings, your accepted condition, and any rehabilitation plan details. Missing or incomplete documentation is one of the most common causes of delays. Learn more in our DVA Medical Certificate guide.
In many cases, yes. If you receive incapacity payments under MRCA, DVA may require you to participate in a rehabilitation program to help improve your capacity for suitable work. This can include vocational rehabilitation, medical treatment or other approved activities. Your ongoing entitlement can depend on participating where required. We help you understand what applies to your situation so you can avoid unnecessary issues with your claim or rehabilitation obligations. Learn more in our DVA Claims Timeframe guide.
Incapacity payments are generally based on the difference between your normal earnings and your actual earnings. The level and duration of any payment depend on your circumstances, work capacity, and DVA’s assessment under MRCA. Read more about how incapacity payments are assessed in our DVA incapacity payments guide.
To be eligible, you generally need to be a current or former ADF member with medical certification showing you are totally or partially incapacitated for service or work because of a service-related injury or disease accepted under MRCA. If you receive incapacity payments, DVA may also require you to participate in rehabilitation to keep receiving them. Learn more in our How to Make a DVA Claim guide.
Incapacity payments are DVA compensation paid to veterans who are unable to work or who can only work reduced hours, due to a service-related condition accepted under MRCA. Eligibility and payment arrangements depend on your individual circumstances and DVA’s assessment under MRCA. Learn more in our DVA Incapacity Payments guide.
Veterans may still receive payments while working part-time, but the amount reduces based on new earnings. Payments adjust per week to ensure total income does not exceed pre-injury levels. Veterans must report all work income to avoid overpayments.
Don’t go through the process alone—our experts ensure you receive the support you deserve. We’ve already helped over 9,000 veterans secure their rightful entitlements. Contact us and we will be in touch shortly.
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