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Understanding whether you qualify for a Gold or White Card can be confusing. A small paperwork error or missing medical evidence could delay your benefits or leave you with limited coverage. Our specialists help make your claim as accurate as possible, so you receive your full healthcare entitlements.
We've helped more than 9,000 veterans secure their rightful benefits with zero upfront fees. Get expert, stress-free support today.
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DVA’s eligibility rules for Gold & White Cards are complex, with varying criteria based on service history, medical conditions, and impairment ratings. Many veterans struggle with unclear requirements and long wait times.
Let us take care of everything and manage your claim so you can focus on your health.
Too many veterans miss out on their rightful DVA-funded healthcare due to claim rejections or incomplete applications.
We’ve already helped over 9,000+ veterans secure their rightful entitlements and our experience means we can streamline your application, minimise delays, and improve your chances of approval.
Every veteran's story is different, and your claim should reflect that. We take the time to understand your service history and medical conditions—and how they affect your daily life and relationships.
From there, we tailor our approach to your needs, whether that's helping you prepare for medical assessments, organising telehealth, or simply keeping you updated.
Veterans First Consulting made the DVA claims process so much easier during a really stressful time. They kept me updated, chased things up with DVA on my behalf, and took all the pressure off me. All I had to do was show up to appointments.
We make Gold and White Card applications straightforward and stress-free by handling everything on your behalf, from the first conversation to after-claim support.
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
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Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Common DVA FAQs
Have other questions?
Contact us so we can help.
Certain dependants, such as the child of a deceased veteran or the remaining parent of a service member, may be eligible for support through DVA entitlements. While the Gold Card is issued to the veteran, dependents may receive additional support through other DVA programs. Read more about DVA Benefits for Families.
A Veteran White Card covers specific conditions accepted by DVA, while the Gold Card provides comprehensive healthcare for all medical needs. If you have a service-related condition that has been approved by DVA, you may be able to receive a White Card. Learn more about the differences in our Veterans Card.
There is no separate, stand-alone “Gold Card application” form. DVA issues Gold and White Cards when you meet the relevant eligibility criteria, usually after it accepts one or more service-related compensation or liability claims. For many veterans under MRCA, this involves reaching certain impairment point levels or having specific conditions accepted. Our role is to help you lodge a complete, well-supported claim, gather the right medical evidence, and link your conditions to service. If DVA accepts your claim and you meet the criteria, it may then issue a Gold or White Card.
There's no set timeframe, as DVA processing depends on their workload and the complexity of your case. For a Gold Card, DVA must accept your service-related conditions, review your medical evidence, calculate your impairment points, and confirm you meet the criteria, such as reaching 60 or more impairment points under MRCA. For a Veteran White Card, DVA reviews your application or existing records, checks your service and medical history, and decides if you meet the rules for treatment of accepted conditions and non-liability healthcare. We can’t control DVA's timelines, but we help reduce delays by lodging clear, well-supported claims and keeping you updated.
The Veteran Gold Card allows you to get clinically required healthcare treatment at public and private hospitals, general practitioners, specialists, and allied health providers. It also covers essential medicine, medical aids, and home care services. For a complete list of services, visit our DVA Gold Card Benefits.
The Veteran Gold Card is available to veterans who meet specific service-related criteria, including those with a qualifying disability, severe impairment, or certain war service classifications. Eligibility is determined based on DVA’s assessment of your service history and medical condition. To learn more about whether you qualify, visit our Gold Card Eligibility Guide.
Yes. If DVA has refused a claim that might lead to a Gold or White Card, we can review the decision, explain why it may have happened, and advise on the next steps. This might include providing additional medical evidence, clarifying your service history, or supporting a review or appeal, where appropriate. Professional help can lift the quality of the material in front of DVA and reduce mistakes, but no one can promise a specific appeal outcome.
Veterans First Consulting is an independent, paid service that focuses on DVA claims. We do not charge upfront fees for Gold and White Card-related work. Our fees are linked to successful outcomes and are explained clearly before you decide to go ahead with us. We do not position our service as free, and we do not act as DVA or a government agency.
Don’t go through the process alone—our experts ensure you receive the support you deserve. We’ve already helped over 9,000 veterans secure their rightful entitlements. Leave us a note and we'll be in touch shortly.
Zero upfront fees – only pay for successful claims
9,000+ veterans served – we know what we're doing
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