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Have you paid for medical treatment before your DVA card came through, or seen a provider who doesn't accept DVA? You may be eligible for reimbursement for those costs.
We’ve supported over 9,000 veterans to understand and access their DVA entitlements, helping reduce financial stress while they focus on their health.
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Many veterans don't realise they can claim back medical expenses they've already paid for. The rules around "in-time" and "out-of-time" claims can be confusing, and mistakes on your application can mean delays or rejections.
We understand what DVA requires for MEPI claims and can help you determine which of your expenses may be eligible for reimbursement while helping your application meet the necessary requirements.
From GP visits and specialist consults, to imaging, hospital stays and pharmaceuticals, these are some of the costs you may be able to seek reimbursement from DVA under MEPI.
We help you identify eligible expenses and prepare thorough documentation, so your DVA claim is complete and accurately supported.
The D1181 form requires itemised receipts, clinical justification and supporting documentation. White Card holders need additional evidence linking treatment to accepted conditions.
We organise everything, complete the paperwork correctly and lodge your claim with DVA so you don't have to worry about missing details or getting knocked back.
Extremely happy with the way Veterans First Consulting operates. They made the process very convenient and would definitely use them again if needed. Couldn't recommend them enough.
We help make the reimbursement claim process clearer by reviewing your expenses, treatment records and supporting documents. From organising receipts to lodging the MEPI claim, we guide each step so your application is clearly prepared for DVA.
Hear from Hundreds of Satisfied Clients
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
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Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Great to deal with, very knowledgeable and helpful every step of the way.
I am absolutley grateful for the team at Veterans First Consulting in their support through my DVA permanent impairment claim. The outcome I received reflected proper preparation and expert advocacy. If you're a veteran considering a DVA claim: don't go it alone. The expertise VFC provides is worth it.
Professional and caring, a great experience with all the members of the Veterans First team from start to finish. Highly recommend making contact.
Was very helpfull, they helped guide me through the confusing paper work and new the proccess well. I couldnt have done it with out them. Thank you to everyone in the VFC team.
Veterans First offered a great advocate experience. Good communication during the entire process and taking the stress and hassle out of arranging appointments.
I put off putting in my claims for a long time intimidated by the process doing it myself. I’m glad I made the decision to go with Veterans first. I have treatment plans for my conditions and a very generous payout thanks to the team.
The best firm to do PI claims specifically for defence members active or inactive.
Veterans First were extremely helpful in putting together my claim and dealt with DVA on my behalf. They kept me in the loop at all times throughout the whole process. Thanks to Fiona, Kim and the team at Veterans First. I highly recommend.
Great service, no fuss from a very professional team. I got all my DVA stuff sorted that I jad been putting off, with a great result.
Was recommend to me from friend, i found Very helpful and very experienced, i would recommend to others.
From the first phone call, they told me: "Personalised DVA claims. Done once. Done right." That stuck with me, and they backed it up the entire way through. They took something that could've been stressful and made it straightforward. And the result was nothing short of life changing. Highly recommended
Great service, great team. Provided good support throughout every step of the process.
VFC made the entire DVA process as simple and as stress free as you could ever want it. The consistent updates and explanation of what things mean took the uncertainty out of the process .They honestly hold clients interests as a priority.
Five stars still isn’t enough for Veterans First, so professional to deal with and made something so daunting and overwhelming a smooth and simple process. The outcome I got I don’t think I would’ve been able to get on my own.
I can’t recommend Veterans First Consulting highly enough. They submitted my claims to DVA and took care of organising all the required appointments. Their team was consistently supportive and made what could have been a stressful experience feel smooth and manageable.
My experience with Veterans First Consulting has been superb. Had I not made the initial call then I would still be suffering with medical issues. Their knowledge of and experience in dealing with DVA is second to none and without their assistance and guidance I would not be in the position that I am today.
I had the absolute pleasure of dealing with the team at Veteran’s First. They made the whole process a breeze with no stress at all. The team were all extremely helpful, friendly and professional. I’d highly recommend Veterans First to any Veteran thinking about going through with the DVA process.
The only reason I give Veterans First 5 stars is there isn't a higher option. They were incredible. They achieved an outcome I could not have gotten myself.Working with them was the best financial decision I have ever made. You don't need to deal with DVA directly. Well done team. From my family, thank you.
Leaving the ADF is very daunting, especially if it is due to medical matters. Veterans First consulting were there to support me from the very first phone call. I would have never been able to navigate through all the doctor’s appointments and discharge obligations without their help.
They walked me through the whole initial liability process and all conditions were accepted. During the permanent impairment stage, the Veterans First team were easy to talk to and I received maximum compensation. I was particularly impressed that when I asked to speak to the Director he called me within a few hours.
Couldn’t recommend them enough. Any veterans out there that need to put claims in without dealing with dva direct this is the place to go.
Veterans First Consulting were very helpful, supportive and professional making the process very smooth.
Veteran First provided outstanding service. The team was professional, friendly, and always willing to help. Communication was clear and timely, and I felt respected and supported throughout. I highly recommend them to any veteran looking for reliable and genuine support.
Very happy dealing with VFC. They took the dramas out of the DVA paperwork and booked all required medical appointments. Had my own gp out of his depth with DVA paperwork and when he left the practice I changed to VFC and was very happy with the communication and outcome.
These guys are life savers, couldn't have done it without them. Top tier service
The team made the whole process super simple and hassle free. I got a geat result and it was very much worth the fee.
Common DVA FAQs
Have other questions?
Contact us so we can help.
DVA can consider MEPI reimbursement where your provider did not accept your DVA card, but it will not reimburse repeat visits to health providers who do not accept Veteran Cards, unless exceptional circumstances apply. DVA expects you to check before appointments whether a provider accepts your card and to move to a provider who does as soon as you can. View our DVA Medical guide.
An "in-time" claim covers expenses you paid between your eligibility or condition onset date and when you were notified of your DVA entitlement. "Out-of-time" claims are for expenses incurred after you received your eligibility confirmation. These are considered only in exceptional circumstances, such as emergency treatment or when a DVA-accepting provider wasn't available.
If you hold a Gold Card, you may be able to claim reimbursement for treatment of any medical condition treated within Australia. White Card holders can claim for treatment related to accepted service-related conditions only. Eligible expenses include GP visits, specialist consultations, imaging (MRIs, X-rays, scans), pathology, hospital costs, allied health services and pharmaceuticals. Learn more in our DVA Claim for Medical Expenses guide.
You need to complete the D1181 Application for Reimbursement of Medical Expenses Privately Incurred. This form requires details of each expense, itemised receipts showing dates and costs and clinical information. White Card holders must also provide documentation proving the treatment relates to accepted conditions. Discover more in our DVA Claim Form guide.
We provide MEPI support with no upfront costs and a transparent fee structure. We will explain how our fees work in your initial consultation so you can decide whether our support is right for you. Contact us for a free consultation to discuss your situation and find out if we can help.
Processing times vary depending on the complexity of your claim and whether all documentation is complete. Incomplete applications or missing receipts can cause delays, so having all your itemised receipts, referrals and clinical information ready when you lodge helps support a smoother assessment process. Check out our DVA Claims Timeframe guide.
Yes. To be eligible for MEPI reimbursement, you must hold either a DVA Gold Card or a DVA White Card. Gold Card holders have broader coverage for any medical condition, while White Card holders can only claim for treatment directly related to their accepted conditions. Find out more in our What Can I Claim From the DVA? guide.
Yes. If you travel to receive treatment covered by your DVA Card, you may be eligible for reimbursement of transport costs, accommodation and meals under certain conditions. Travel reimbursements are assessed based on the Place Where Appropriate Treatment is Available (PWATA). Learn more in our DVA Travel for Treatment guide.
Don’t go through the process alone—our experts ensure you receive the support you deserve. We’ve already helped over 9,000 veterans secure their rightful entitlements. Contact us and we will be in touch shortly.
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